ThreadDesk

ThreadDesk is a customer messaging inbox for WhatsApp, Messenger and Instagram, with email support tickets. This connector lets business owners and their teams work their ThreadDesk workspace from Claude. Ask Claude what needs a reply, summarise a customer's conversation, look up a contact and their Shopify or WooCommerce orders, check tickets that are about to breach their SLA, or review team performance for any period. When you allow it, Claude can also reply to a customer, send an approved WhatsApp template, assign or resolve a conversation, reply to or update a ticket, and update a contact's details and tags. Built for safety: • Read-only until you grant more. Write permissions are requested separately, the first time they are needed. • Claude acts as you, limited to what your ThreadDesk role allows. • Every write is confirmed with you first and acts on one customer at a time. There are no bulk or export tools, and sending is capped at 30 messages per hour per workspace. • WhatsApp's 24-hour customer-service window and opt-outs are respected. • Connections are listed under Settings → Connected AI apps, where any owner or admin can disconnect them instantly. Requires a ThreadDesk account (threaddesk.io) with an active plan.