Talkward

Talkward is a customer-service inbox for online shops: live chat, email, WhatsApp, Instagram, Facebook and marketplace messages in one place, with an AI agent that answers routine questions and hands the rest to the team. With this connector Claude works inside your Talkward inbox. Ask for an overview ("Which conversations have been waiting longest?"), let Claude read a conversation with the full history and contact profile, and have it write reply drafts as internal notes that your team reviews before anything reaches a customer. Claude can tag conversations, hand them to the team or mark them done, and it can pick up tasks that Talkward automations hand to Claude Code and report the result back so the automation continues. You choose what Claude may do when you sign in with Talkward: Read only, Notes only (recommended: reads, writes notes and tags, never messages customers) or Read and write. Every change appears in the conversation with the connection's name, and the connection can be disconnected at any time under Settings › Add-ons. Requires a Talkward workspace on the Professional plan or higher with the Claude add-on (free). Sign-in and consent are done by the workspace owner or an admin.