Latest snapshot2026-08-14USmethodology registry-public-v1
Scores use a trailing 30-day window and publish only after at least 7 contested Runs. Read the methodology
Category family
Customer Support
Brands
12
Integrations
14
Platform mix
Profiles in this Category
14 Integrations
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| Profile | Platform | Brand | Primary Category | Discoverability | Added |
|---|---|---|---|---|---|
| DevRev | Helpdesk & Ticketing Platforms | tracked -- not yet scored | 2026-01-13 | ||
| Freshservice | Helpdesk & Ticketing Platforms | tracked -- not yet scored | 2026-06-17 | ||
| Intercom | Helpdesk & Ticketing Platforms | tracked -- not yet scored | 2025-11-12 | ||
| Usepylon | Helpdesk & Ticketing Platforms | tracked -- not yet scored | 2026-03-03 | ||
| Unthread | Helpdesk & Ticketing Platforms | tracked -- not yet scored | 2026-04-06 | ||
| Zoho Desk | Helpdesk & Ticketing Platforms | tracked -- not yet scored | 2026-03-27 | ||
| Front | Helpdesk & Ticketing Platforms | Organic discovery is pending verificationGet notified when verified | 2026-07-10 | ||
| Gorgias | Helpdesk & Ticketing Platforms | Organic discovery is pending verificationGet notified when verified | 2026-07-31 | ||
| Siit | Helpdesk & Ticketing Platforms | Organic discovery is pending verificationGet notified when verified | 2026-08-05 | ||
| Apna | Helpdesk & Ticketing Platforms | Organic discovery is pendingGet the score at launch | 2026-06-19 | ||
| EasyReply | Helpdesk & Ticketing Platforms | Organic discovery is pendingGet the score at launch | 2026-07-21 | ||
| Intercom | Helpdesk & Ticketing Platforms | Organic discovery is pendingGet the score at launch | 2026-06-02 | ||
| MuninX | Helpdesk & Ticketing Platforms | Organic discovery is pendingGet the score at launch | 2026-06-25 | ||
| Usepylon | Helpdesk & Ticketing Platforms | Organic discovery is pendingGet the score at launch | 2026-02-02 | ||
| Usepylon | Helpdesk & Ticketing Platforms | Organic discovery is pendingGet the score at launch | 2026-05-26 | ||
| Unthread | Helpdesk & Ticketing Platforms | Organic discovery is pendingGet the score at launch | 2026-08-11 |
What belongs in Helpdesk & Ticketing Platforms?
Helpdesk & Ticketing Platforms lists profiles assigned to Customer Support in the public rollup. When a benchmark definition is available, the competitive view narrows to its member brands.
How are Helpdesk & Ticketing Platforms profiles compared?
Profiles can appear in same-platform benchmark lineups once they have a benchmark home and public score. Cross-listed brands homed in another category appear when they measurably compete here, scored against this category's prompts. Private custom arenas are not published on category pages.
Which geography does this category use?
This page uses the geography attached to the latest public registry snapshot: US. Locale tags are not shown on public category pages.