Pylon

Create a new issue/ticket in Pylon. Requires an organization ID, account ID, title, and body HTML. Optionally specify requester, priority, assignee, team, and tags.

create_issue

Get full details for a Pylon customer account. Pass either the account ID (UUID) or external ID. Returns account details including name, domain, owner, tags, custom fields, and linked channels.

get_account

Get full details for a Pylon contact (customer). Pass the contact ID (UUID). Returns contact details including name, email, account, and custom fields.

get_contact

Get full details for a Pylon support issue/ticket. Pass either the issue ID (UUID) or issue number. Returns title, body, state, metadata, custom fields, and nested account/assignee/requester info.

get_issue

Get the full message history for a Pylon issue. Pass either the issue ID (UUID) or issue number. Returns all messages in chronological order with author info.

get_issue_messages

Get full details for a Pylon user (team member). Pass the user ID (UUID). Returns user details including name, email, role, and teams.

get_user

Search for customer accounts in Pylon. Returns a lightweight summary of accounts matching the specified filters. To get full account details including custom fields, external IDs, and linked channels, use the account resource: account://{accountId}

search_accounts

Search for issues/tickets in Pylon. Returns a lightweight summary of issues matching the specified filters. To get full issue details including body, custom fields, and nested account/assignee/requester info, use the issue resource: issue://{issueId}

search_issues

Update an existing customer account in Pylon. You can update the name, owner, and tags. Use the account resource (account://{accountId}) to get full account details before updating.

update_account

Update an existing issue/ticket in Pylon. You can update the state, assignee, team, and tags. Use the issue resource (issue://{issueId}) to get full issue details before updating.

update_issue