Muninx

Add a message to a ticket. Use type external for customer-facing replies and internal for support-team notes. Customer tokens cannot create internal messages. When new-status is omitted, the messages API derives the next ticket status from the actor role and message type.

Create a ticket with its initial message.

Get one visible ticket by ID. User-facing summaries should lead with the ticket title and key metadata, not the ID.

List newest-first messages for a visible ticket. Customer tokens do not receive internal notes. When organization reply identity is enabled, customer-visible staff authors may be returned as the organization instead of the individual agent or admin.

List tickets visible to the Muninx API token owner within the authenticated tenant. Behavior depends on the token owner's role: customers cannot filter by creator or assignee; agents cannot filter by assignee and, unless participant is supplied, see tickets assigned to themselves; admins can use all filters. Do not combine creator and participant. For MCP input, state and priority must be arrays of enum values, not comma-separated strings. Use ticket titles and metadata for user-facing summaries; ticket IDs are mainly for follow-up tool calls.

Query authenticated tenant ticket analytics. The analytics API enforces tenant and role scoping: customers are scoped to their own created tickets and agents to assigned tickets. Use count for ticket counts and avg_resolution_time, avg_response_time, or avg_first_reply_time for time metrics returned in seconds. Dates support YYYY-MM-DD or relative day offsets like -30d. Filters are exact string matches except updated_at, which means include tickets updated after the supplied date or offset.

Search visible ticket content in the authenticated tenant. Returns grouped ticket IDs; use get_ticket for full ticket details. Set include-preview when short matched snippets would help the user understand why a ticket matched. For MCP input, filters.kind must be an array of enum values, not a comma-separated string.

Update mutable public fields on a ticket.