Hiver in Gmail

Triage email, draft replies

Category: Customer Support
Primary Subcategory: Helpdesk & Ticketing Platforms

Integration details

Description

Connect ChatGPT to your Hiver shared inboxes. Ask questions about the conversations your team handles in Gmail: search and read conversations, find the emails behind a Gmail thread, see who is on an inbox and which tags and SLA policies apply. Move work forward without leaving the chat: add internal notes visible only to your team, apply or remove tags, and save reply drafts for a teammate to review and send. Administrators can also pull inbox reports directly: conversation volume, response performance, SLA compliance, agent workload, CSAT, sentiment, and per-company support summaries. Every action uses your own Hiver account and permissions, so you only ever see the shared inboxes you are a member of, writes are attributed to you, and nothing is ever sent to a customer by the app itself.

Integration type: Plugin
Verification status: Not applicable
Platform: ChatGPT
Category: Customer Support
Primary Subcategory: Helpdesk & Ticketing Platforms
Secondary Subcategories: None listed
Brand: Hiver
Access: Account required
First tracked: 2026-09-17
Tool count: 20
Geography: US

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Primary Subcategory

Competing in ChatGPT Helpdesk & Ticketing Platforms

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Listed in alphabetical order

Primary Subcategory

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Tools

20 tools agents can invoke

Add an internal note to a conversation, optionally notifying inbox members.
add_conversation_note
Add or remove tags on a conversation. Tag ids come from list_tags.
update_conversation_tags
Per-agent assigned-conversation counts or emails sent, aggregated by agent.
get_agent_workload
CSAT score counts or individual feedback (optionally only unhappy, only with comments).
get_csat_report
Active/new/resolved conversation volume for an inbox, as a total plus a daily (or hourly) series over the date range.
get_conversation_volume
Resolve a Gmail thread id to its Hiver conversation and inboxes.
find_conversation_by_thread
Get a single conversation's state, subject, assignee and tags.
get_conversation
List SLA policies configured on an inbox (response and resolution targets).
list_sla_policies
List members of a shared inbox.
list_inbox_users
List shared inboxes the authenticated user can access.
list_inboxes
List or search tags in a shared inbox.
list_tags
Per-customer-company support workload/performance report.
get_company_support_report
Read the full message thread of a conversation (bodies and attachments).
list_messages
Report that the user asked for something none of the available tools can do. Call this ONLY after you have looked at the other tools and concluded that none of them can answer the request, even partially. It records the gap so Hiver can build the missing capability. Do NOT call this when: - another tool can answer the request, even if it takes several calls - a tool failed, returned an error, or timed out (that is a fault, not a gap; retry or tell the user it failed) - you are missing an argument you could ask the user for - the request is outside Hiver entirely (weather, general knowledge, other apps) Call it at most once per distinct unmet request. Calling it does not perform the user's request and returns no data, so never call it hoping to retry, and do not tell the user their request has been actioned or queued. Describe the missing CAPABILITY, not the user's request and not the contents of their mailbox. Good: "no way to filter conversations by SLA breach". Bad: "user asked about Acme Corp's refund complaint". Never copy email bodies, subjects, customer names or email addresses into the field.
report_unmet_need
First-response / response / resolution time for an inbox, as an average plus a daily (or hourly) series.
get_response_performance
SLA violations or compliance (FRT/RT/NRT), optionally as a trend.
get_sla_report
Save a shared reply draft on a conversation for human review. This cannot send email.
create_shared_draft
Search conversations in a Hiver inbox by free text (subject, body, sender), optionally narrowing the returned page by status or assignee.
search_conversations
Positive/neutral/negative counts for an inbox over a date range. Call once per period to compare; the upstream report has no time bucketing.
get_sentiment_summary
Get the authenticated user's identity, role and accessible inbox ids.
whoami

Hiver in Gmail FAQ

How do I improve a ChatGPT Plugin's discoverability?

The levers are the listing surface agents actually read: names, descriptions, keywords, tool metadata, and registry health. Which lever matters depends on where discovery breaks, which is what continuous measurement shows.

What are Hiver in Gmail alternatives on ChatGPT?

As of 2026-09-18, Hiver in Gmail competes with Apna Jobs, EasyReply, FyneDesk, Gleap, Muninx, Pylon, Supovia helpdesk chat, Unthread in ChatGPT Helpdesk & Ticketing Platforms, ranked by public Discoverability Score.

Where is this profile measured?

This profile uses the geography attached to the latest public registry snapshot: US. Locale tags are intentionally omitted.

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Competing in ChatGPT Helpdesk & Ticketing Platforms

20 tools agents can invoke