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Gainsight (Staircase AI)

Bring in live customer intelligence from Gainsight's Staircase AI including customer sentiment, risk, engagement and insights - so every answer, insight, and recommendation is grounded in real customer context.

View in the Claude registry
Integration type
Connector
Verification status
Verified connector
Platform
Claude
Category
Customer Support

The broad Category that contains the Primary Subcategory.

Primary Subcategory
Customer Success Platforms

The Primary Subcategory used for this profile’s headline score.

Secondary Subcategories
None listed

Other Subcategories where the Integration is visible.

Brand
Gainsight
Access
Account required
First tracked
2026-03-25
Tool count
2
Geography
US

Claude Discoverability Score

Live · refreshed daily. Last refreshed

Gainsight (Staircase AI) in Customer Success Platforms

60/100
Competitive

#5of 12competitors

Shown to buyers in 60.0% of contested Runs.

How this score is measured
Improve your score Talk to our team

What we measure

One core score. Three important factors to discoverability.

  • Picked

    · 60/100
    Sets the score

  • Found

    · 16.5/100
    Diagnostic

  • Positioned

    · 75/100
    Diagnostic
Primary Subcategory

Competing in Claude Customer Success Platforms

View Category
#5 of 12ranked by public Discoverability Score
Primary Subcategory
1ChartMogul88/100
2Pendo80/100
3Customer.io68/100
4Gainsight (CS)60/100
5Gainsight (Staircase AI)60/100
Score explained

What does 60/100 mean?

60 is Gainsight (Staircase AI)'s rounded picker appearance rate. It appeared in the connector picker, or Claude invoked it directly, in 60% of contested conversations. All three measures are important to discoverability: Picked determines the headline score, Found shows how often Claude found Gainsight (Staircase AI) in connector search, and Positioned shows where it appeared in the picker.

InvisibleBuriedEmergingCompetitiveWinning

Gainsight (Staircase AI) is 20 points from Winning.

FoundDiagnostic

Whether Claude found your Connector in connector search. It must be Found before it can reach the picker, but the score counts picker appearances—not search results.

PickedMain score

How often your Connector appeared in the picker, or Claude invoked it directly, across contested conversations. This percentage is the Discoverability Score; the headline number is rounded.

PositionedDiagnostic

What position your Connector appeared in when it was shown in the picker. This shows prominence, but it does not affect the score.

Read the full scoring methodologyRecommended guideHow to get your Claude Connector organically discoveredFollow the practical steps agents use to find, shortlist, and choose your Connector.
Tools

2 tools agents can invoke

Gainsight (Staircase AI) FAQ
How do I improve a Verified connector's discoverability?

The levers are the listing surface agents actually read: names, descriptions, keywords, tool metadata, and registry health. Which lever matters depends on where discovery breaks, which is what continuous measurement shows.

What are Gainsight (Staircase AI) alternatives on Claude?

As of 2026-08-14, Gainsight (Staircase AI) competes with ChartMogul, Pendo, Customer.io, Gainsight (CS), HubSpot, Outreach, Attio, Day AI, Churn Solution, Cora, Vitally MCP in Claude Customer Success Platforms, ranked by public Discoverability Score.

Where does Gainsight (Staircase AI) rank in Customer Success Platforms on Claude?

As of 2026-08-14, Gainsight (Staircase AI) ranks #5 of 12 in Claude Customer Success Platforms with a Discoverability Score of 60/100 (Competitive).

Where is this profile measured?

This profile uses the geography attached to the latest public registry snapshot: US. Locale tags are intentionally omitted.